I am a dedicated customer service professional with 25 years of experience delivering exceptional service and creating positive customer experiences. Throughout my career, I have led customer experience teams in a variety of organisations across different sectors and customer groups. 

I joined Mi-Say to help the team deliver outstanding levels of customer experiences as we continue to grow. The Mi-Say team are known for their strong focus on customer satisfaction, for their love of speaking to people and their ability to listen and understand the importance of people having a safe space for their voices to be heard.  We leave people feeling they have been listened to and their opinion really does make a difference, whilst helping customers develop a deeper understanding of how they can improve attraction, retention, and colleague experience. 

My whole career has been about striving to deliver exceptional customer experiences, with professionalism and empathy, ensuring that every interaction leaves a lasting positive impression, I am committed to building strong relationships, and exceeding customer expectations.

Outside of work, I’m a proud mam and Nanna, I love to travel, beach walks with my dog and spending time with my family.