Having started my career in the travel industry before moving into event planning, I am a customer care enthusiast, striving to provide excellent customer experience. I joined the team working in HR recruitment at Sullivan Brown in 2015 to manage the office and help the team deliver the best customer service as the business continued to grow. After a few years, my role evolved to include recruitment and conducting new starter and leaver interviews for clients. Here, Mi-Say was born as it helped to provide businesses with insight as they were keen to find out more about their team, past and present, and how to change their workplace culture for good. 

Ultimately my goal has been MI-Say. As Operations Manager I love speaking to people to understand why they’ve decided to join or leave their employer by having independent interviews and gaining real, honest feedback resulting in valuable data and insight. We leave people feeling they have been listened to and their opinion really does make a difference, whilst helping clients develop a deeper understanding of how they can improve attraction, retention, and colleague experience. 

My whole career has been about helping people and delivering exceptional service. This has proved to be very important when conducting starter and leaver interviews for our clients. I pride myself on being someone you can rely on to gain valuable insight and deliver exceptional service.

When I’m not working, I have two children and a dog to keep me busy. I enjoy spending quality time with my family, and I love to travel.